Payment Services Department

Helping You Understand, Verify, and Access Your Structured Settlement Benefits

We’re Here to Help You Understand Your Payments — With No Confusion, No Cost, and No Obligation.

When you receive a letter from us, it’s because our department has identified that you may have structured settlement benefits available — often from a past case or a policy created when you were a minor.

Why you Received a letter

The Payment Services Department is a customer-support division that works directly with Open Capital in the event that you would like to convert your scheduled payments into a Lump Sum.

Our role is to handle all front-end assistance:

Helping you verify your policy
Explaining your payment schedule
Calling the insurance company with you
Getting your official benefits letter
Coordinating notaries
Helping replace lost paperwork

Who We Are

Payment Services Department works independently and is not connected to or endorsed by your insurance company. All Policy details need and are verified directly with your carrier.

Many clients are surprised to learn they have more annuity or settlement policies than they realized. Over the years, paperwork gets misplaced, partial files get passed along, and critical documents are lost. Our team specializes in uncovering every policy you’re entitled to—even the ones you didn’t know existed.

For example, one client came to us knowing only about a John Hancock policy. Through our process, we discovered an additional American General policy worth over $150,000 in scheduled payments. The client was a minor at the time, his father misplaced the paper work to his settlement that happened over 15 years ago and their insurance company was unable to get in touch with them. These things happen and we are here to help.

Understanding legal paperwork and insurance language can be overwhelming. We simplify the entire process. We have knowledge to the correct departments at all major insurance companies and can schedule a conference call with you and your insurer to ask all the right questions on your behalf.
Because insurance companies must authenticate your identity, you’ll be present on the call, but we guide the conversation from start to finish.

Many insurers also require notary forms and documents to be faxed or mailed. We handle all of this with and for you—coordinating notaries, sending paperwork, and managing the logistics—so you can obtain your benefits letter quickly and without stress.

A benefits letter outlines your remaining payment schedule and is a vital document for every policyholder. We make getting it fast, easy, and accurate.

The number one reason clients choose us is simple:
Once they discover what’s actually possible, they say the same thing every time:

“I never knew I could do this.”

Most people have no idea they can legitimately restructure their annuity schedule and receive a large, upfront payout-
And that moment of realization is powerful.

Seeing a client suddenly understand that they do have options…
Seeing them use those proceeds to buy a home, pay off debt, or make a life-changing move…
That’s what makes this work meaningful.

This isn’t just about money.
It’s about giving people access to something they didn’t even know was available — and watching it change the landscape of their life for the better.

What We Do

Frequently Asked Questions

Why did I get this letter in the mail?

You received this letter because our records indicate you may have an active annuity or settlement policy, and we have been trying to send you a check toward the restructuring of your annuity.
To issue any check, a signed court order must first be approved by a judge. Before that can happen, we need to confirm your policy details and verify your benefits directly with the insurance company.
This notice is simply an invitation to call so we can help you confirm your information and ensure everything is set up correctly for the court process. It’s not a bill or collection notice—just a prompt to verify your policy.

Is Payment Services Department (PSD) an insurance company?

No. PSD is not an insurance company. We do not issue policies, sell insurance products, or control any payout decisions.

Are you affiliated with any insurance carriers?

No. PSD is independent. We are not owned by, partnered with, or contracted by any insurance company.

What does PSD actually do?

We help policyholders navigate a process that can be overwhelming. Our team assists with:

Locating all policies tied to your name
Informing them restructuring in existing policy is an option for an immediate payout
Scheduling and guiding conference calls with insurers
Asking the correct verification questions
Helping you understand complicated terminology
Coordinating notary appointments
Faxing or mailing required documents
Obtaining your benefits letter quickly and accurately

Think of us as your navigator, translator, and support team throughout the process.

Why do people choose PSD instead of calling the insurance company themselves?

Because insurance companies often require:

Calling the correct internal department
Long hold times
Understanding complex terminology
Submitting notarized forms
Faxing or mailing documents
Multiple follow-ups
Not knowing where to start
Most insurance carriers do not offer a platform that allows their policy holders to obtain cash upfront.

We streamline all of it. We know the system, we know the questions, and we make everything faster, easier, and stress-free.

Do I still need to be on the Verification call with my insurance company?

Yes. Insurance companies require the payee (or approved guardian) to answer security questions.
Once the security questions are answered correctly we can work together to verify your payments.

What makes PSD valuable?

Clients rely on us because:

We uncover policies they never knew existed
We know which departments to contact
We simplify confusing paperwork
We make the process faster and more accurate
We save them time, stress, and frustration

Our experience becomes your advantage.

Is this a scam?

No. We’ve been helping people understand their policies and access their benefits for many years, and customer satisfaction has always been our top priority. Everything is done openly, with you involved in every step.

What’s the bigger picture?

Everything we do has two goals:

Educate and assist you so you fully understand your policy, your benefits, and what you’re entitled to.
Position you to make informed decisions, including whether Open Capital can help turn your policy into a lump-sum solution that works for you, not against you.*

Most people’s policies aren’t working for them—they’re stuck waiting on payments they can’t access when they need the cash. Since most insurance companies don’t offer lump-sum options, Open Capital can step in and work with you to help turn your policy into the cash you need now.